Questions & Answers
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  • How can I keep my points safe?

    Club Wyndham has extended multiple options for you to save your points. You can use the Points Deposit Feature to deposit current Use Year points into your next Use Year or two Use Years from now. You can also choose to deposit points into RCI, extending them for two more years of travel with RCI. Additionally, you can convert your next Use Year points into Wyndham Rewards points. Visit the “Your Points are Safe" page for more details.

  • What is Club Wyndham doing to ensure owners are able to book at the destinations they want?

    Your Club Wyndham resorts are committed to prioritizing timeshare owner reservations by limiting access by non-owners, including guest reservations, during peak travel dates, giving you maximum availability and opportunity to vacation during holidays and other popular travel times.

    Visit Owner Priority Reservations — Club Wyndham (wyndhamdestinations.com) for more information.

  • When can I expect to send a guest on vacation?

    Visit Owner Priority Reservations — Club Wyndham (wyndhamdestinations.com) for more information on calendar dates that are for Owners only.

  • What resorts have a temporary flexible cancellation policy?

    Club Wyndham will notify you via email if you have a reservation that will be impacted due to COVID-19. Your reservation will be cancelled for you – you do not need to take any action. Your vacation points, housekeeping credits, and reservation transaction(s) will be returned to your account within 72 hours.

    Club Wyndham would love to help you book a future vacation and provide personalized travel suggestions for your next trip. Provide details about your upcoming travel plans, and the Club will reach out to help get you on your next vacation.

  • Are there any current travel restrictions or requirements I should be aware of when planning my vacation?

    If your guest confirmation is cancelled due to COVID-19, your vacation points, housekeeping credits, reservation transaction(s), and any other fees associated with the reservations will be returned to your account within 72 hours of cancelation. Guest confirmations will only be returned for canceled reservations at resorts beginning to accept arrivals as of May 26, 2020.

  • How are you deciding what resorts to reopen?

    We are closely monitoring state and local orders and conditions to determine the right time to reopen each resort, and will reopen them on an individual basis.

  • How will I know if my upcoming reservation has been impacted?

    If local or state regulations impact your upcoming reservation, you’ll be notified via email. We will cancel your reservation for you, and your vacation points, housekeeping credits, reservation transaction(s), and any other fees associated with the reservations will be returned to your account within 72 hours of cancellation.

    If your vacation plans were impacted earlier this year, we would love to help you book a future vacation and provide personalized travel suggestions for your next trip. Tell us more about your upcoming travel plans, and we’ll reach out to help get you on your next vacation.

  • What will happen if my guest confirmation is canceled?

    If your guest confirmation is canceled due to limited occupancy at resorts or extended temporary closures, your vacation points, housekeeping credits, reservation transaction(s), and any other fees associated with the reservations will be returned to your account within 72 hours of cancellation.

  • Will the pools and other amenities be open as resorts reopen?

    Most pools and amenities are now open – check your resort pages for specific property details.

  • Will there be enhanced cleaning at resorts?

    We have implemented enhanced cleaning protocols and disinfecting measures, including the use of hospital-grade, virus-killing products approved by the CDC and the U.S. Environmental Protection Agency. Other enhanced measures include:

    • Multiple cleaning stations with hand sanitizer and disinfectant wipes.
    • Furniture spacing to encourage social distancing in common areas.
    • Frequent cleaning and disinfection of public spaces and high-touch items.
    • Protective masks per local and regional requirements (which staff will be happily smiling under). We encourage you to also bring your own masks for your personal safety and the safety of others.
    • Check-in communication – Your resort will reach out to make your arrival even easier.
    • Text notifications when your suite is ready.
       

    Visit VacationReady.com to learn more.

  • Am I required to wear a face mask at Club Wyndham resorts?

    Facial coverings or face masks are required by certain local or state orders and must be worn in all public places, including public areas within select resorts. Please refer to federal, state, and local government guidance for your home and travel destination to confirm current mask requirements. Visit your resort page to see if it is in an impacted area. If required, please be sure to bring your facial covering(s)/mask(s) in order to comply. If not required, we strongly encourage you to wear one for everyone’s safety.

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